Terms of Service

1. The Parties

These Terms of Service ("Agreement") form a legally binding contract entered into between:

• Gaia Holdings Limited, a company incorporated and registered under the laws of England and Wales ("Yield Force", "Provider", "we", "us"); and
• The Registered Merchant ("Merchant", "Client", "you"), being the commercial business entity installing, configuring, or accessing the Yield Force application or service.

By installing the Yield Force application via the Shopify App Store, integrating API credentials, or otherwise accessing the service, you confirm that you have read, understood, and agreed to be bound by this Agreement.

2. The Service & API Integrations

Yield Force provides an enterprise B2B software-as-a-service (SaaS) platform facilitating AI-driven sales automation, customer communication routing, and commerce integrations. Key capabilities include:

• Shopify Admin API synchronization for catalog inventory, pricing, and order tracking.
• Conversational messaging connectivity across Meta platforms (WhatsApp Cloud API, Instagram Messaging, Facebook Messenger), TikTok, and LinkedIn.
• Automated large language model (LLM) inference for real-time customer support and sales conversion.

The service is provided on a commercial subscription basis subject to platform uptime targets and scheduled maintenance windows.

3. Acceptable Use Policy

Yield Force is strictly licensed for legitimate B2B commercial operations. Merchants must not use or permit any third party to use the service to:

• Transmit unsolicited bulk marketing messages, phishing, or abusive spam in violation of WhatsApp Business Terms or telecommunication regulations.
• Distribute unlawful, fraudulent, defamatory, obscene, harassing, or trademark-infringing content.
• Reverse-engineer, decompile, scrape, or extract the proprietary model weights, prompts, or orchestration pipelines of Yield Force.
• Bypass security controls, tenant isolation safeguards, or rate-limiting thresholds.

We reserve the right to immediately suspend or terminate access without notice if a Merchant breaches this Acceptable Use Policy.

4. Payment, Subscriptions & Usage Charges

Subscription fees and usage tariffs are defined per the published Shopify App Store listing and selected subscription plan:

• Subscription Fees: Billed on a recurring 30-day billing cycle directly through Shopify's App Billing API.
• Usage Charges: Message volume beyond tier allowances or third-party WhatsApp conversation charges are metered and billed as usage fees per your plan specification.
• Taxes: All fees are exclusive of VAT or applicable sales taxes, which are assessed based on the Merchant's business location.

5. Limitation of Liability

To the maximum extent permitted under applicable law:

• Neither party shall be liable for indirect, consequential, special, punitive, or lost-profit damages arising under or in connection with this Agreement.
• Aggregate Liability Cap: The total cumulative liability of Gaia Holdings Limited for any and all claims, whether sounding in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no event exceed the total subscription and usage fees paid by the Merchant to Gaia Holdings Limited in the three (3) months immediately preceding the event giving rise to liability.

6. Term & Termination

This Agreement commences upon Merchant installation or account activation and continues until terminated.

• Termination for Convenience: Either party may terminate this Agreement by providing at least thirty (30) days' written notice to the other party, or by uninstalling the application via the Shopify Admin prior to the subsequent billing cycle.
• Termination for Cause: Either party may terminate immediately upon written notice if the other party commits a material breach of this Agreement that remains uncured after 14 days of receipt of written notice.
• Effect of Termination: Upon termination, Merchant access ceases and customer data is purged in accordance with our GDPR cascade delete policy.

7. Governing Law & Jurisdiction

This Agreement, its interpretation, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed exclusively in accordance with the laws of England and Wales.

The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.